bong77 Privacy Policy — Your Information Is Fully Protected

1. Introduction and Definitions

bong77 ("we", "us", or "platform") operates a secure and reliable online casino and betting service for users in Bangladesh. We treat the privacy of your personal information with the highest importance. This privacy policy tells you what information we collect when you use the bong77 website (https://bong77.cam), how we use it, and how we keep it secure.

Before reading this policy, it is helpful to understand a few key terms:

• "Personal information" means any information that can be used to identify you directly or indirectly.
• "Processing" means collecting, storing, using, modifying, or deleting information.
• "Third party" means service provider partners associated with bong77.
• "Cookie" means a small data file stored in your browser.

2. What Information We Collect

When you register an account and use services on bong77, we collect the following types of information:

2.1 Information You Provide Directly

Information you give us yourself:

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification — only users aged 21 or above may register)
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Identity document information (national ID or passport for KYC verification)

2.2 Automatically Collected Information

When you use the platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Login date, time, and duration (Bangladesh Standard Time — BST)
• Pages you visit and links you click
• Gaming history and transaction records

2.3 Cookies and Tracking Technologies

bong77 uses cookies and similar technologies to improve your browsing experience. We use three types of cookies:

You can disable cookies from your browser settings, though this may limit some features of the platform.

3. How We Use Your Information

Collected information is used only for the following purposes:

3.1 Account Management and Service Delivery

• Creating and managing your account
• Verifying login and identity
• Processing deposit and withdrawal transactions
• Activating bonuses and promotional offers
• Providing VIP program benefits

3.2 Security and Fraud Prevention

• Detecting unauthorised access and fraud
• Preventing the creation of multiple accounts
• Ensuring age verification (minimum 21 years)
• Enforcing KYC policy to prevent money laundering

3.3 Service Improvement and Personalisation

• Recommending games and offers based on your preferences
• Identifying and resolving technical issues on the platform
• Analysing and improving the user experience

3.4 Communication and Support

• Providing 24/7 live chat and email support
• Sending important updates and security notifications
• Providing information on responsible gaming

4. Information Sharing and Disclosure

bong77 follows a strict privacy policy. Information is shared with third parties only in the following limited cases:

4.1 Service Provider Partners

We work with trusted technology partners to operate the platform. These partners receive only the limited information needed to provide specific services and are required to comply with our privacy standards. This includes:

• Payment gateways (for processing bKash, Nagad, Rocket, Upay, and bank transfers)
• Game software providers (Pragmatic Play, Spribe, JILI, PG Soft, Ezugi, etc.)
• Cybersecurity and fraud detection services
• Cloud hosting and infrastructure services

4.2 Legal Obligations

If a court order, government directive, or legal requirement arises, we may share the necessary information with authorities. In such cases, we will make every effort to notify you in advance where possible.

4.3 Business Transfers

If the business structure of bong77 changes in the future (for example, through a merger or acquisition), user information may pass to the new management. Users will be notified in advance in such cases.

4.4 With Your Consent

For any purpose not listed above, we will always obtain your explicit consent before sharing your information.

5. Data Protection and Security Measures

bong77 uses industry-leading technology to protect your information. Our security measures include:

5.1 Technical Protection

• SSL/TLS Encryption: All data transferred between your browser and our servers is secured through high-level encryption.
• Database Encryption: Sensitive information stored in our database is kept in encrypted form.
• Two-Factor Authentication (2FA): The option to use two-step verification for additional account security.
• Firewall and Intrusion Detection: Advanced measures to prevent unauthorised access to the network.
• Regular Security Audits: Our systems are regularly tested by third parties.

5.2 Administrative Protection

• Only authorised staff have access to personal information
• All staff receive regular training on data privacy
• A complete log of data access is maintained

6. Data Retention Period

We retain your information only for as long as necessary. The retention periods for different types of information are as follows:

After the above period, data is securely deleted or permanently anonymized.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You have the right to know what information we have collected about you and how it is being used. You can get this information from your account settings or by contacting our support team.

7.2 Right to Correct Information

If there is any error in the information we hold about you, you can request a correction. Most information can be updated directly from the profile page.

7.3 Right to Delete Information

After fulfilling legal obligations, you can request that your information be deleted. However, this right may be limited in the case of active accounts or ongoing transactions.

7.4 Right to Object to Processing

You can object to the processing of your information for marketing or analytical purposes. In that case, we will stop it immediately.

7.5 Right to Data Portability

You can request to receive your information in a structured, easily readable format.

7.6 How to Submit a Request

Contact us to exercise these rights. We will respond to your request within 30 business days.

8. Protection of Minors

bong77 is only for those aged 21 or above. We do not knowingly collect any personal information from minors.

• A strict age verification process is followed at the time of registration.
• Age is confirmed during KYC verification through a national identity card or passport.
• If we become certain that information from a minor has been collected, that account will be closed immediately and all information will be deleted.
• If parents suspect that their minor child has registered, please contact us immediately.

9. Third-Party Services and Technology

bong77 uses various third-party technologies to maintain service quality. These providers follow their own privacy policies and only the necessary minimum information is shared with them.

9.1 Payment Processors

When processing transactions through bKash, Nagad, Rocket, Upay and bank transfers, the security protocols of the relevant payment service apply. We do not store complete card or mobile banking details on our servers.

9.2 Game Software Providers

Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, Microgaming and other game providers may use the minimum necessary session data to operate their games.

9.3 Analytics Tools

We use analytics tools to improve site performance. These tools generally use anonymous or aggregated data.

10. Changes to the Privacy Policy

bong77 may update this privacy policy from time to time. In case of changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to the registered email.
• Continued use of the platform after an update will be considered as acceptance of the new policy.
• If you do not agree to the new policy, you have the right to close your account.

Previous versions of the policy may be available upon request.

11. Contact Us

If you have any questions about this privacy policy, any requests regarding your information, or any complaints, please contact us. Our data protection team is always ready to assist you.

To learn more about responsible gaming and safe gaming practices, visit our Responsible Gaming page. For more general questions, visit our FAQ page.